100% Lifetime Guarantee

We trust our sunglasses enough to stand behind them for as long as you own them. If a frame fails because of the way it was made, we repair it or replace it. No expiry date, no registration.

Fewer than 2% of customers ever need to claim it.
Covered for life

No registration and no expiry date. Your order is already on file.

Repaired or replaced

We fix what can be fixed, and replace what cannot.

Every frame we make

Every model and every colourway, from the first pair we sold.

Covered for life

Anything that goes wrong because of how the frame was made.

  • Hinges that loosen, seize or snap on their own
  • Lens coatings that peel, bubble or come away
  • Frames that crack or warp under normal wear
  • Screws that back out or strip by themselves
  • Arms that separate at the joint without impact
  • UV400 filtering that fails

Not covered

Accidents and everyday life. Ask us anyway, we can often still help.

  • Drops, sitting on them, and other accidental damage
  • Lenses scratched in use or cleaned with the wrong cloth
  • Heat damage, a dashboard in summer being the usual one
  • Loss or theft
  • Repairs or parts fitted by someone else
  • Normal cosmetic wear such as light scuffs and patina
  1. 01 Send us the details

    Email your order number with a few photos of the fault, close up and from a distance.

  2. 02 We take a look

    You get an answer within two working days on whether it is a manufacturing fault.

  3. 03 Repaired or replaced

    If it is a claim we arrange the return and send back a repaired pair, or a new one.

The fine print

How long does the guarantee last?

For as long as you own the sunglasses. It covers the original owner and does not transfer if the pair is sold on or given away.

Do I need my receipt?

No. The order number or the email address you ordered with is enough for us to find the purchase.

What if my model is no longer made?

We replace it with the closest frame in the current range. If nothing is close enough, we will talk it through with you first.

Can I claim more than once?

Yes. The guarantee carries over to the repaired or replacement pair, on the same terms.

What happens if the damage is not covered?

We still look at it. Where a repair is possible we will tell you what it costs before doing anything, and spare screws and nose pads are free.

Something not right with your pair?

Send us your order number and a couple of photos. We will tell you within two working days whether it is a claim, and what happens next.

Start a claim