Terms of service

These Terms of Service govern your access to and use of this website and any purchase you make through it. Please read them before ordering. By browsing the site or placing an order, you agree to be bound by these Terms.

1. About Us

This store is operated by Netto, a brand of Peaksta B.V., a private limited liability company (besloten vennootschap) incorporated under the laws of the Netherlands. In these Terms, "we", "us", "our" and "Netto" refer to Peaksta B.V. trading as Netto, and "you" and "your" refer to the person browsing the site or placing an order.

You can reach us at hello@nettoculture.com. We respond to most enquiries within 24 hours on business days.

2. Other Documents That Apply

These Terms should be read together with our Refund Policy, Shipping Policy, and Privacy Policy, each of which is incorporated into these Terms by reference and forms part of the agreement between us.

Where a conflict arises between these Terms and one of those policies, the more specific document governs the subject it covers. The Privacy Policy always governs the handling of your personal data. Where any provision conflicts with mandatory consumer law in your country of residence, that law prevails.

3. Eligibility

To place an order you must be at least 18 years old, or the age of majority in your place of residence, and legally capable of entering a binding contract. By ordering, you confirm that this is the case, that you are ordering for your own personal use or as a gift rather than for resale, and that the information you provide is accurate and complete.

We may refuse service, close accounts, or cancel orders where we reasonably believe these conditions are not met.

4. Products

We design and sell sunglasses and related accessories. Our frames are cut from high quality acetate with metal cores and fitted with UV400 lenses.

Product photographs are representative rather than exact. Acetate is a natural cellulose based material, and colour, pattern, translucency, and depth of tone vary slightly from frame to frame within the same colourway. This variation is a characteristic of the material and a consequence of how it is produced, not a defect, and is not grounds for a warranty claim. Screen calibration, ambient lighting, and display technology will also affect how a colour appears to you online.

We aim to describe products accurately, but we do not warrant that every description, specification, or measurement is complete or free of error. Where a material error affects your purchase, your remedy is to return the item under our Refund Policy.

5. Product Use, Safety, and Assumption of Risk

Our sunglasses provide UV400 protection, blocking 100 percent of UVA and UVB rays, as supplied and while undamaged.

They are intended as everyday sunglasses. They are not:

Safety eyewear, protective eyewear, or personal protective equipment, and are not impact rated for sport, industrial use, cycling, motorsport, or any activity where eye injury is a foreseeable risk
Prescription eyewear, and are not a substitute for corrective lenses or for advice from a qualified optician
Suitable for direct observation of the sun under any circumstances, including a solar eclipse, for which only certified solar filters are safe
Suitable for use as ski, snow, or water sport goggles, or in any setting requiring a wraparound seal

Lenses that are scratched, chipped, cracked, delaminated, or otherwise damaged may no longer provide the stated protection and should be replaced rather than worn. Do not modify the frames or fit replacement lenses, as doing so voids the guarantee and may compromise UV protection.

You assume all risk arising from use of our products outside their intended purpose. To the fullest extent permitted by law, we accept no liability for injury or loss resulting from such use.

6. Pricing, Currency, and Taxes

Prices are displayed in euro and, unless clearly stated otherwise at checkout, include Dutch VAT where applicable.

Prices, promotions, and availability may change at any time without notice. A price change does not affect an order we have already accepted and dispatched.

Orders shipped outside the European Union may attract import duties, taxes, and clearance fees imposed by the destination country. These are not included in the price, are set by your local authorities rather than by us, and are the responsibility of the recipient. See our Shipping Policy for detail.

Where a product is listed at a materially incorrect price as a result of an obvious typographical or system error, we are not obliged to supply at that price. We will contact you, offer the correct price, and cancel and refund the order in full if you decline.

7. Orders and Order Acceptance

Your order is an offer to purchase. The order confirmation email we send acknowledges that we have received your order but does not constitute acceptance of it. The contract between us is formed only when we dispatch the goods and send you a shipping confirmation.

We may decline or cancel an order, in whole or in part, including where:

The item is out of stock or has been discontinued
We identify an error in the price or product description
We suspect fraud, payment irregularities, or unauthorised use of a payment method
We are unable to ship to your delivery address, or the address appears invalid
The order appears to be placed for resale rather than personal use
The order is associated with an account previously restricted for policy abuse

Where we cancel an order you have paid for, we refund you in full to the original payment method.

8. Returns, Refunds, and Cancellations

Returns, refunds, cancellations, and the lifetime guarantee are governed by our Refund Policy, which forms part of these Terms. In summary: 45 days to return unworn sunglasses, a 6 hour cancellation window, refunds within 5 to 10 business days of receipt, and a lifetime guarantee against manufacturing defects.

Consumers resident in the European Union and the United Kingdom retain a statutory 14 day right of withdrawal in addition to our policy. Nothing in these Terms limits that right.

9. Shipping and Delivery

Shipping is governed by our Shipping Policy, which forms part of these Terms. Delivery estimates are estimates provided by our carriers and are not guarantees, and we are not liable for delays outside our reasonable control.

Risk of loss and damage passes to you on delivery to the address you supplied. Title to the goods passes to you once we have received payment in full.

10. Account Information and Accuracy

You are responsible for the accuracy and completeness of the information you provide, including delivery address, contact details, and payment information. Incorrect information is the most common cause of failed delivery, and reshipment in those circumstances is at your cost.

If you create an account, you are responsible for keeping your credentials confidential and for all activity that occurs under your account. Tell us promptly at hello@nettoculture.com if you believe your account has been accessed without your authorisation.

11. Intellectual Property: Trademarks

The Netto name, the Netto wordmark and logo, product and colourway names, and any other marks displayed on this site are trademarks of or licensed to Peaksta B.V., whether registered or unregistered.

Nothing on this site grants you any licence or right to use those marks. You may not use them in your own branding, product listings, advertising, domain names, social media handles, or metadata, and you may not use them in any way that suggests an association with, endorsement by, or sponsorship from Netto where none exists.

12. Intellectual Property: Copyright and Other Rights

All content on this site, including product designs, frame shapes, photography, illustration, video, copy, page layout, graphics, and the compilation of all of it, is owned by or licensed to Peaksta B.V. and is protected by copyright, design right, and other intellectual property laws.

You may view the site and print or download extracts for your own personal, non commercial reference. You may not otherwise reproduce, distribute, publicly display, modify, create derivative works from, sell, or exploit any part of it without our prior written permission.

Unauthorised use of our product photography in marketplace listings, dropshipping storefronts, or advertising is a breach of these Terms and of copyright law, and we enforce our rights.

13. User Comments, Reviews, and Submissions

If you submit reviews, photographs, videos, comments, ideas, or other material to us or to our social channels, you grant us a non exclusive, royalty free, perpetual, irrevocable, worldwide, sublicensable licence to use, reproduce, modify, adapt, publish, translate, and display that material in any medium in connection with our business, including in marketing, without compensation or attribution.

You confirm that the material is yours to give, that it does not infringe anyone's rights, and that it is not unlawful, defamatory, obscene, misleading, or otherwise objectionable. We are under no obligation to publish, retain, or monitor submissions, and we may edit or remove them at our discretion.

We do not accept unsolicited product ideas or design proposals. Where you send them anyway, you agree we may use them without restriction or compensation.

14. Personal Information and Data Protection

Personal data is collected and processed in accordance with our Privacy Policy and applicable law, including the General Data Protection Regulation. Peaksta B.V. is the data controller. The Privacy Policy explains what we collect, why, how long we keep it, who we share it with, and the rights available to you, including how to complain to the Autoriteit Persoonsgegevens.

15. Third-Party Tools and Links

This site relies on third party services for payments, analytics, marketing, reviews, and hosting, and may link to third party websites. We provide access to these on an as is basis, without warranty of any kind.

We do not control and are not responsible for the content, products, privacy practices, or policies of third parties. Reviewing their terms is your responsibility, and a link does not imply endorsement.

16. Prohibited Uses

You may not use this site:

For any unlawful purpose, or to solicit others to unlawful acts
To infringe our intellectual property rights or those of any third party
To harass, abuse, defame, or discriminate against any person or group
To submit false or misleading information, or to impersonate another person
To upload or transmit viruses, malware, or any code designed to affect the operation of the site
To scrape, crawl, harvest, or otherwise collect data from the site by automated means without our written permission
To probe, scan, or test the vulnerability of the site or to circumvent its security
To interfere with or disrupt the site, its servers, or its networks
To resell our products commercially without a wholesale agreement in place

Breach of this section entitles us to terminate your access immediately.

17. Disclaimer of Warranties

Except as expressly set out in these Terms and in our Refund Policy, and without limiting your statutory rights as a consumer, this site and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

We do not warrant that the site will be uninterrupted, timely, secure, or error free, that defects will be corrected, or that the site or its servers are free of harmful components. We do not warrant that results obtained from using the site will be accurate or reliable.

Nothing in this section affects the mandatory legal guarantee of conformity that applies to goods sold to consumers in the European Union.

18. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the mandatory legal guarantee of conformity, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, and to the fullest extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive loss, or for loss of profit, revenue, data, goodwill, or anticipated savings
Our total aggregate liability arising out of or in connection with any order is limited to the amount you paid for that order

Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.

19. Class Action Waiver (United States Customers)

If you are resident in the United States, to the fullest extent permitted by applicable law you agree that any dispute arising out of or relating to these Terms or your purchase will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

This section does not apply to consumers resident in the European Union or the United Kingdom, and does not affect any right you have to bring proceedings before your local courts under mandatory consumer law.

20. Time Limit for Claims

Any claim arising out of or relating to these Terms or your use of the site must be brought within one year of the date on which the cause of action arose, except where a longer period is required by applicable law, and except in respect of the lifetime guarantee described in our Refund Policy.

21. Indemnification

You agree to indemnify, defend, and hold harmless Peaksta B.V., its directors, officers, employees, and agents from any claim, demand, loss, liability, or expense, including reasonable legal fees, arising out of your breach of these Terms, your violation of any law, or your infringement of the rights of a third party.

22. Force Majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, industrial action, carrier or supplier failure, customs or port delays, power or telecommunications failure, cyber attack, and government action or restriction.

Where such an event causes a delay that becomes unreasonable, you may cancel the affected order and we will refund you in full.

23. Termination

We may suspend or terminate your access to the site at any time, without notice, where you breach these Terms or where we reasonably suspect fraudulent or abusive activity.

Termination does not affect any order already accepted, nor any right or liability that accrued before it. The provisions on intellectual property, submissions, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution survive termination.

24. Governing Law

These Terms and any contract concluded between you and Peaksta B.V. are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer resident in the European Union, you additionally retain the protection of the mandatory provisions of the law of your country of residence, and nothing in this section deprives you of that protection.

25. Dispute Resolution

We would always rather resolve a problem directly. Please contact hello@nettoculture.com first, with your order number and a description of the issue, and we will work with you in good faith to find a fair resolution.

If a dispute cannot be resolved that way, the competent courts of the Netherlands have exclusive jurisdiction, except that we may bring proceedings in the courts of the country where you are domiciled, and except where mandatory consumer law entitles you to bring proceedings before your local courts.

Consumers in the European Union may also submit a complaint through the European Commission's Online Dispute Resolution platform.

26. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity and enforceability of the remaining provisions, which continue in full force.

27. Entire Agreement

These Terms, together with the Refund Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and Peaksta B.V. in respect of your use of this site and any purchase, and supersede any prior agreement, communication, or proposal.

Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.

28. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, our operations, or the law. The current version is always available on this page, and the date it was last updated is shown below.

The version of these Terms in force at the time you place an order is the version that applies to that order. Continued use of the site after an update constitutes acceptance of the revised Terms.